Shipping policy

Shipping

Shipping is calculated at checkout and will be based on the country and weight of the item. Free shipping is available for UK orders above £100 and International orders above £250. 

Orders are processed and shipped within 2-5 working days after placing the order. All orders are shipped from London, United Kingdom. 

All shipments are tracked and you will receive your tracking ID together with your shipping confirmation.

Delivery times

United Kingdom: 1-3 days
Europe: 5-10 working days 
US & Canada: 5-10 working days 
Rest of the World: 5-20 days 

Please note that due to current delays in both local and global shipping we have been advised to allow additional time for orders to be processed and arrive at destination.

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While it is our hope that all packages arrive at their intended destinations in a timely manner, sometimes carriers mishandle packages. We waive all responsibility once the package lands in the destination country as we do not have any jurisdiction over international countries and their postal systems.

Should any issues arise after the package has landed in the destination country, the recipient is responsible for contacting their local postal service to remedy the situation. The recipient is also responsible for all customs fees, taxes, and brokerage charges. While the majority of orders make it through customs without issues, the customs agency in your country may require you to sign any required forms before receiving your package. It is the recipient's responsibility to check with their country's customs office to verify any fees as we are unable to provide the recipient with the exact amount of the charges.